MITI’S DATABASE SUPPORT AS A SERVICE

will help build the robust foundation at the database level that is essential to developing applications and strategies. As partner, we give you confidence that your business backbone – “The DATABASE” is always available, up-to-date, and high performing. MITI’s Database support as a Service, will help you consult, assess, identify, define, monitor, update, upgrade and optimize your database to remain healthy.


SERVICES YOU CAN LEVERAGE:

Our certified DBAs will perform daily monitoring of the database health, including:

If needed, our DBAs can perform the following tasks to ensure your database is running
optimally and avoid future problems.

SAP HANA ORACLE DBA SERVICES SQL SERVER SUPPORT DB2 SUPPORT
SAP HANA Database maintenance and support Oracle Apps & Oracle Database maintenance and support SQL Servers Database maintenance and support DB2 Database maintenance and support
>> SAP HANA multiple host system management >> Monitoring >> Monitoring >> Performance tuning
>> SAP HANA administration tools >>Reporting(Daily/Monthly/ Yearly) >>Integration Services >> Installation and migration
>> SAP HANA system management and availability >> Backups >> Analysis services >> Backup and restore
>> SAP HANA lifecycle management >> Performance tuning >> Reporting services >> Space management
>> SAP HANA security and user management >> Upgrades >> Installation and migration services >> DB2 replication
>> SAP HANA backup and recovery management >> Patch management >> Backup and recovery
>> SAP HANA data provisioning and integration with non-SAP systems >> Migrations
>> Maintenance and support
>> Space management
DBS SERVICES Oracle Apps Oracle SQL MySQL DB2
         PRICE PER INSTANCE GROUP 1: ESSENTIALS 12/5
         Monitoring Support
         Change Management
         Administration
         Support and Troubleshooting
         4 Hours of Consulting support
         PRICE PER INSTANCE GROUP 2: ADVANCED 24/7
         All services included in *DBA Essential Services
         Installation and Configuration Support
         10 Hours of Consulting Support
         ADDITIONAL SERVICES
         Schema modifications, reorganizations, and row re-sequencing
         for performance
         Implement: new database features, automatic segment space
         management, multiple block sizes, KEEP & RECYCLE Pools,
         Change control, advanced replication, Oracle disk architecture
         and disk load balancing, Oracle SQL Tuning, design reviews
         User and security management
         Install Oracle RAC, multi-the “federal capability” read Servers,
         backup and recovery software new databases
         Creation & Refresh: data refreshing test databases, configuration,
         self-tuning database mechanisms
         Migration: Data & Objects
         STANDARD SERVICE LEVEL AGREEMENT
         Emergency – 4 Hours
         (Represents a catastrophic problem in the customer’s
         production systems –
         Applications unavailable, business unable to operate)
         Urgent – 8 Hours
         (Represents a high-impact problem in the Customer’s
         production systems)
        Standard – 24 Hours
        (Represents a low impact problem on a production
        system that involves a partial or limited loss of non-critical
        functionality, or some other problem involving no loss in
        functionality)

*DBA Service Offerings may be restricted to only certain Versions of each DBMS Software, and against certain OS Platforms only.

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Don’t hesitate to contact us if you need more help.

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