MITI’S DATABASE SUPPORT AS A SERVICE
will help build the robust foundation at the database level that is essential to developing applications and strategies. As partner, we give you confidence that your business backbone – “The DATABASE” is always available, up-to-date, and high performing. MITI’s Database support as a Service, will help you consult, assess, identify, define, monitor, update, upgrade and optimize your database to remain healthy.
SERVICES YOU CAN LEVERAGE:
Our certified DBAs will perform daily monitoring of the database health, including:
If needed, our DBAs can perform the following tasks to ensure your database is running
optimally and avoid future problems.
| SAP HANA | ORACLE DBA SERVICES | SQL SERVER SUPPORT | DB2 SUPPORT |
| SAP HANA Database maintenance and support | Oracle Apps & Oracle Database maintenance and support | SQL Servers Database maintenance and support | DB2 Database maintenance and support |
| >> SAP HANA multiple host system management | >> Monitoring | >> Monitoring | >> Performance tuning |
| >> SAP HANA administration tools | >>Reporting(Daily/Monthly/ Yearly) | >>Integration Services | >> Installation and migration |
| >> SAP HANA system management and availability | >> Backups | >> Analysis services | >> Backup and restore |
| >> SAP HANA lifecycle management | >> Performance tuning | >> Reporting services | >> Space management |
| >> SAP HANA security and user management | >> Upgrades | >> Installation and migration services | >> DB2 replication |
| >> SAP HANA backup and recovery management | >> Patch management | >> Backup and recovery | |
| >> SAP HANA data provisioning and integration with non-SAP systems | >> Migrations | ||
| >> Maintenance and support | |||
| >> Space management |
| DBS SERVICES | Oracle Apps | Oracle | SQL | MySQL | DB2 |
| PRICE PER INSTANCE GROUP 1: ESSENTIALS 12/5 |  |
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| Monitoring Support |  |
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| Change Management | |
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| Administration | |
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| Support and Troubleshooting | |
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| 4 Hours of Consulting support | |
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| PRICE PER INSTANCE GROUP 2: ADVANCED 24/7 | |
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| All services included in *DBA Essential Services | |
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| Installation and Configuration Support | |
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| 10 Hours of Consulting Support | |
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| ADDITIONAL SERVICES | |
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| Schema modifications, reorganizations, and row re-sequencing for performance |
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| Implement: new database features, automatic segment space management, multiple block sizes, KEEP & RECYCLE Pools, Change control, advanced replication, Oracle disk architecture and disk load balancing, Oracle SQL Tuning, design reviews |
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| User and security management | |
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| Install Oracle RAC, multi-the “federal capability” read Servers, backup and recovery software new databases |
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| Creation & Refresh: data refreshing test databases, configuration, self-tuning database mechanisms |
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| Migration: Data & Objects | |
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| STANDARD SERVICE LEVEL AGREEMENT | |
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| Emergency – 4 Hours (Represents a catastrophic problem in the customer’s production systems – Applications unavailable, business unable to operate) |
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| Urgent – 8 Hours (Represents a high-impact problem in the Customer’s production systems) |
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| Standard – 24 Hours (Represents a low impact problem on a production system that involves a partial or limited loss of non-critical functionality, or some other problem involving no loss in functionality) |
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*DBA Service Offerings may be restricted to only certain Versions of each DBMS Software, and against certain OS Platforms only.